How We Work

Five Steps, Every One in Writing

From your first message to launch day, you know what happens next, what it costs, and when it will be done. Scope, price, and dates are agreed before any work begins.

Start With Step One Book a Free Discovery Call

Proposal

Your Business Name

Ready to approve

Website build

Growth tier · 10 pages · 12 months hosting

Fixed price

Google Ads

Search campaigns · named in the agreement

Fixed price

Care plan

Updates, backups, security, monthly

Fixed price

Scope

Written

Price

Stated

Start

Dated

What step three looks like: every line stated.

  1. 01Tell Us What You Need
  2. 02Discovery, at No Cost
  3. 03A Written Proposal
  4. 04Onboarding
  5. 05Build, Launch, Run

Why It Matters

Most Agency Problems Start Before the Work Does

Vague scope, drifting invoices, and accounts you cannot take with you are decided in the first few conversations. Our process settles each of them in writing, up front.

Scope
Often: A loose list that grows or shrinks as the project goes.
Us: Written line by line before work starts. Changes are a conversation first.
Pricing
Often: Hourly estimates that drift upward.
Us: A fixed price per line, stated in the proposal. Ad management is a stated percentage of spend.
Ownership
Often: Ad accounts, code, and data held by the agency.
Us: Your accounts, your code, your data. Documented at handover.
Ad spend
Often: Media bought through the agency with a hidden markup.
Us: You pay the platforms directly. Our fee is its own line.
Reporting
Often: Impressions and clicks that never connect to revenue.
Us: Calls, form leads, and customers, tied back to the work.
Commitment
Often: A bundle you have to buy whole.
Us: Every service stands alone. Start with the one you need.

The Steps

What Happens, What You Get, What We Need From You

Each step ends with something concrete in your hands, so you always know where things stand.

Step 01

Tell Us What You Need

A short form covering your business, what you have today, and the result you want.

What happens

  • You describe the goal in your own words. No technical vocabulary required.
  • You list what already exists: website, ad accounts, email tools, vendors.
  • We read every submission ourselves.

You get

A reply within one business day.

Your part

A few minutes

Step 02

Discovery, at No Cost

A working conversation about your current setup, before anyone talks about price.

What happens

  • We review your site, your channels, and the vendors you already pay.
  • We find where leads and money leak between those pieces.
  • We tell you plainly whether we are the right fit. Sometimes the honest answer is no.

You get

A clear read on what is working, what is not, and what to fix first.

Your part

One call

Step 03

A Written Proposal

One document with every line stated, so you know exactly what you are buying.

What happens

  • Each service is its own line with a defined scope and a fixed price.
  • Advertising channels are named, so nothing gets added or dropped quietly.
  • Software work is priced one phase at a time, and you approve each phase first.

You get

Scope, price, and start date in writing before any work begins.

Your part

Review and approve

Step 04

Onboarding

We get access, measure where you are starting from, and schedule the first cycle.

What happens

  • Accounts stay in your name. We work through access you grant and can remove.
  • We record baselines, so progress is measured against real starting numbers.
  • The first delivery dates go on the calendar.

You get

A start date that holds, and a baseline to measure against.

Your part

Share logins and assets

Step 05

Build, Launch, Run

We deliver to the written scope, then keep ongoing services on a steady monthly cycle.

What happens

  • Projects are built to the approved scope and delivered finished.
  • Ongoing services run the same defined cycle every month.
  • Reporting ties the work to calls, form leads, and customers.

You get

Finished work you own, and monthly reporting in plain language.

Your part

Approvals when asked

After Launch

Launch Is the Start of the Work

Ongoing services follow the same monthly rhythm, so you always know what was done, what it produced, and what comes next.

See every service

Same cycle every month

Defined tasks on defined dates. Nothing depends on someone remembering.

Reporting in plain language

What moved, why it moved, and what we will do about it next.

Changes start as a conversation

New work gets a written scope and price before it begins.

Add pieces when ready

Grow from one service to several without renegotiating the rest.

What You Can Count On

No Guesswork. No Surprises. No Loose Ends.

These hold at every step, on every engagement, at every size.

Scope in Writing

Every engagement has named deliverables before work starts.

Fixed Pricing

You buy an outcome, never a timesheet.

You Own Everything

Accounts, code, repository, and content stay yours.

Buy One Piece

Any single service is a complete engagement.

Dates That Hold

A start date and delivery schedule agreed up front.

Reporting You Can Read

Results tied to leads and customers, in plain language.

Frequently Asked Questions

Step One Takes a Few Minutes

Tell us what you need, and you will hear from us within one business day. Prefer to talk first? Book a free discovery call.

Start a Project Book a Discovery Call